Shipping policy
Shipping Policy
Order Processing
Most orders are prepared and shipped within 2–5 business days after payment is confirmed.
Processing time may be longer during holidays, high-volume periods, special promotions, or when additional protective packaging is required for fragile natural stone, crystal, gemstone, or sculpture items.
Processing time refers to the time required to prepare an order for shipment and does not include carrier transit time.
Regular Shopify Store Orders
Orders placed normally through our Shopify online store are considered Regular Shopify Store Orders.
Shipping rates, available shipping methods, and free-shipping eligibility are based on the terms displayed on our website or at checkout at the time the order is placed.
Free-shipping thresholds may vary by destination, promotion, and time of purchase.
TikTok Live Sale Orders
Customers participating in an eligible TikTok Live Sale may be directed to our Shopify website to complete payment.
An order may still be treated as a TikTok Live Sale Order when it originates from an eligible Live Sale and is completed through our designated Live Payment product, payment link, checkout process, or payment instructions.
TikTok Live Sale Orders may have different shipping rates, shipping promotions, or free-shipping thresholds from Regular Shopify Store Orders.
The applicable Live Sale shipping terms are those announced, displayed, or otherwise communicated for the specific Live Sale at the time of purchase.
Simply visiting our website from TikTok does not automatically make an order a TikTok Live Sale Order.
Separate Free-Shipping Eligibility
TikTok Live Sale Orders and Regular Shopify Store Orders are calculated separately for free-shipping eligibility unless we explicitly state otherwise.
Purchases made under one order type or promotion cannot automatically be used to satisfy the free-shipping threshold of another order type or promotion.
The same merchandise value cannot be counted twice toward multiple free-shipping offers.
Combining items from different orders into one physical shipment for shipping convenience does not automatically change the original shipping or free-shipping eligibility of those orders.
Shipping & Tracking
Tracking information will be provided when available after the order has been shipped.
Delivery times vary depending on:
- Destination
- Shipping carrier
- Customs processing
- Local delivery conditions
- Weather
- Holidays
- Other circumstances outside our reasonable control
Estimated delivery dates are estimates only and are not guaranteed.
International Orders, Customs & Import Charges
We ship internationally to eligible destinations.
International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the recipient and are not included in the product price or shipping charge paid to us.
We are not responsible for delays caused by customs processing or local authorities.
Fragile Natural Stone & Crystal Items
Many of our products are made from natural stone, crystal, gemstone, or other fragile materials.
Each order is carefully packaged with protective materials to help reduce the risk of damage during transportation.
Please inspect your package and merchandise as soon as possible after delivery.
If an item appears to have been damaged during transportation, please keep the item and all original packaging and contact us promptly.
We may request photographs of the item, damaged area, outer packaging, internal protective materials, and shipping label in order to review the issue.
Shipping Address
Customers are responsible for providing complete and accurate shipping information at checkout.
Please review your shipping address carefully before completing your order.
If you notice an address error, contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the shipping carrier.
Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility where permitted by applicable law.
Delivery Delays
Delivery delays may occur because of carrier operations, customs inspections, weather, holidays, destination-country procedures, or other events outside our reasonable control.
If your shipment is delayed, please contact us and we will assist with available tracking information where possible.
Returns, Exchanges & Shipping Costs
Returns, exchanges, original shipping charges, free-shipping adjustments, and return shipping responsibilities are governed by our Refund & Return Policy.
Customer-initiated returns and exchanges may result in shipping costs being the customer's responsibility as described in that policy.
Please contact us before returning any item.
Contact Us
For questions about shipping or delivery, please contact:
Please include your order number whenever possible so we can assist you more efficiently.